Books like Just listen by Mark Goulston

Learn to navigate high‑stakes, emotionally charged conversations with confidence, ensuring productive outcomes in work and life.

Yes! shows how academic research on persuasion can sharpen your influence skills for work, home, and online settings.

William Ury’s “Getting Past No” teaches practical techniques to turn resistance into collaboration, helping you stay calm, uncover true interests, neutralize anger, counter manipulation, and reach win‑win agreements in business and everyday negotiations.

Hugh MacLeod’s debut, *Ignore Everybody*, shares his 40 creative strategies through witty cartoons and practical advice, urging creators to forge new business models and master steady, self‑driven innovation.

A guide to effective communication in a business environment.

A pragmatic guide to mastering email etiquette in the digital age, offering clear rules for when to use email, how to craft effective messages, and when alternative communication is safer.

Discover how to boost your cultural intelligence and sharpen business skills with case studies and practical strategies for working across borders.

Learn how to provide constructive feedback that builds positive relationships and improves performance.

Turn Small Talk into Big Deals shows how to convert everyday conversations into profitable business relationships by mastering four networking styles—Competitive, Outgoing, Amiable, and Analytical—and building instant rapport.

Why is it so hard to work well with some people? People Styles at Work...and Beyond presents a comprehensive, practical, and proven method readers can use to:recognize how they come across to other coworkersread others’ body language and behavior to identify the best ways to work with themmake small adjustments that will dramatically increase the quality and productivity of their interactionsfind common ground with different people while retaining their individualityrelate less defensively and more effectively—no matter how others act The book reveals the strengths and weaknesses of four different people styles, providing practical techniques that work both on the job and off. Now including all new material on personal relationships, parenting, and more, this is the ultimate guide anyone can use to enhance even the most difficult relationships.

What's the hard truth? Soft skills get little respect but will make or break your career. Master your soft skills and really get ahead at work!Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to:manage your workloadhandle the criticsdevelop and promote your personal brandnavigate office politicslead the troopsand much more!Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style—straightforward, humorous, and motivating. Perfect for readers at all professional stages—from those who are just starting out to seasoned executives—this book is essential reading for anyone who wants to take his or her career to the next level.

Robert Menschel examines how crowd psychology fuels market bubbles—from the Dutch tulip mania to the 1990s Internet boom—and offers investors practical guidance to stay rational in volatile environments.