Books like Delivering quality service by Valarie A. Zeithaml
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Books similar to Delivering quality service (3 similar books)
Some Other Similar Books
Services Marketing: People, Technology, Strategy by Valarie A. Zeithaml, Mary Jo Bitner, D. Claude BoltonThe Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Managing Service Quality: Integrating Customer Expectations and Service Delivery by A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
Customer Perceptions of Service Quality: Changes in the Business Environment by A. Parasuraman
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector, Patrick D. McCarthy
The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers by Michael R. Solomon, David A. Aaker
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Service Marketing: People, Technology, Strategy by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Burton