Books like Service quality by Benjamin Schneider
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Books similar to Service quality (8 similar books)
Some Other Similar Books
Delivering Quality Service: Balancing Customer Perceptions and Expectations by A. ParasuramanThe Service Quality Handbook by A. Parasuraman
Managing Service Quality: An Integrated Approach by A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
Customer Service: Skills for Success by Robert W. Lucas
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World by John R. DiJulius III
Service Management: Operations, Strategy, and Information Technology by James A. Fitzsimmons, Mona J. Fitzsimmons
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company by Joseph A. Michelli
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector, BreAnne O. Reeves
Handling Customer Complaints: How to Turn Customer Discontent into Loyalty by David K. H. Tse
Exceeding Customer Expectations: How to Create Satisfaction and Loyalty by Kate Nasser