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Books like Quality Service by William B. Martin


First publish date: 1991
Authors: William B. Martin
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Quality Service by William B. Martin

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Books similar to Quality Service (6 similar books)

Service quality by 10192083|Benjamin Schneider book cover

📘 Service quality
 by Benjamin Schneider

Explore the evolution and measurement of service quality, with a focus on service delivery, consumer satisfaction, and decision making in business contexts.

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The service profit chain by 9726315|James L. Heskett book cover

📘 The service profit chain
 by James L. Heskett


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Cese rani and Kinton's the theory of catering by 10198944|David Foskett book cover

📘 Cese rani and Kinton's the theory of catering
 by David Foskett


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Quality customer service by 7344008|William B. Martin book cover

📘 Quality customer service
 by William B. Martin


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Service quality management in hospitality, tourism, and leisure by 4667285|Jay Kandampully book cover

📘 Service quality management in hospitality, tourism, and leisure
 by Jay Kandampully


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Service Management and Marketing by 91317|Christian Grönroos book cover

📘 Service Management and Marketing
 by Christian Grönroos


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Some Other Similar Books

Delivering Quality Service by Valerie L. M. Yung
Customer Service Excellence by C. William Crutcher
The Service Culture and Service Quality by A. Parasuraman
Total Quality Service by Robert U. Howard
Creating a Customer-Driven Service Culture by Ben M. Enz
Service Quality: New Directions in Theory and Practice by A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry
Managing Service Quality by Stanley M. Davis
Excellence in Customer Service by John A. Miller

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