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Books like Telephone courtesy & customer service by Lloyd C. Finch


First publish date: 1990
Authors: Lloyd C. Finch
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Telephone courtesy & customer service by Lloyd C. Finch

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Books similar to Telephone courtesy & customer service (4 similar books)

Principles of customer relationship management by 11049780|Roger J. Baran book cover

📘 Principles of customer relationship management
 by Roger J. Baran


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Service quality by 10192083|Benjamin Schneider book cover

📘 Service quality
 by Benjamin Schneider

Explore the evolution and measurement of service quality, with a focus on service delivery, consumer satisfaction, and decision making in business contexts.

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Building great customer experiences by 10215787|Colin Shaw book cover

📘 Building great customer experiences
 by Colin Shaw

"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy systems, legacy channels and an existing culture. It focuses on how you can change an existing organisation in order to build and deliver great customer experiences."--Jacket.

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The Service Culture Handbook by 11522732|Jeff Toister book cover

📘 The Service Culture Handbook
 by Jeff Toister

xiii, 174 pages ; 23 cm

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