Books like Customer Service by Robert W. Lucas
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Books similar to Customer Service (7 similar books)
Some Other Similar Books
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector and Patrick D. McCarthyExceptional Service, Exceptional Profit by Leonard L. Berry
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles
Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute and Theodore Kinni
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell
Customer Experience 3.0: Navigating the New Era of Customer Success by John A. Goodman
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service by Jeff Toister
Customer Service Training 101 by rene-born
The End of Customer Service as We Know It by Don Peppers
Exceptional Service, Exceptional Profit by Ted Leonsis
Customer Experience 3.0 by John A. Goodman
Amazing Service: Lessons from the World’s Leading Companies by Bryan Pearson
Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute
Uncommon Service: How to Win by Putting Customers First by Francis Buttle, Stan Maklan