Books like How to click with people by Rick Kirschner

Learn how to express feelings and needs without hostility, fostering empathy and compassion in personal, professional, and political conversations.

Learn to listen, assert, and resolve conflict with practical techniques that improve every personal and professional relationship by overcoming common communication barriers.

"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy means nothing--anybody anywhere could have that vital fact or insight that could mean the difference between success or disaster. A free flow of information is crucial. Humble Inquiry builds the kinds of positive, trusting, balanced relationships that encourage honest and open interactions in both our professional and personal lives. Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work he explores the concept of humility, looks at how Humble Inquiry differs from other kinds of inquiry, offers examples of Humble Inquiry in action in many different settings, and shows how to overcome the cultural, organizational and psychological barriers that keep us from practicing it. This is a major new contribution to how we see human dynamics and relationships, presented in a compact, personal, eminently practical way"-- "From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships--particularly between people of different status--that will lead to more honest and open interactions and stronger organizations"--

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.

Although the Nuba of Kau - anthropologists call them the "South East Nuba" - live little more than 100 miles from the gentle and peace-loving Mesakin, they speak a different language and observe different customs and conventions. A wild and passionate people, they are diametrically opposed to the Mesakin in character and temperament. Their knife-fights, dances of love and elaborately painted faces and bodies, which resemble "living Picassos", are unequalled by any surviving primitive race on earth. Leni Riefenstahl does not claim to have captured their entire way of life in this book. Rather, she has concentrated on photographing what distinguishes the South East Nuba from other tribes of her acquaintance. Leni Riefenstahl's unforgettable photographic impressions of the life of the People of Kau bear final witness to a primitive tribe which is menaced by the advance of industrial civilization and slowly subsiding into the mists of time.

'Reaching Out' provides the theory and experience necessary for students to develop effective interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and more.