Books like Services Marketing Management by Peter Mudie


First publish date: 2006
Authors: Peter Mudie
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Services Marketing Management by Peter Mudie

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Books similar to Services Marketing Management (6 similar books)

Principles of Services Marketing by 9631621|Adrian Palmer book cover

πŸ“˜ Principles of Services Marketing

Covering management of the service counter and recovery from service failure, customer care, and information as a source of competitive advantage, this text is introduced by a discussion of the difference between goods and service marketing.

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This is service design thinking by 11893463|Marc Stickdorn book cover

πŸ“˜ This is service design thinking

"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.

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Review of Marketing Research by 6686377|Naresh K. Malhotra book cover

πŸ“˜ Review of Marketing Research


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Six Sigma by 7598694|Geoff Tennant book cover

πŸ“˜ Six Sigma


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Services Marketing Interactive Approach by 2531978|Raymond P. Fisk book cover

πŸ“˜ Services Marketing Interactive Approach


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Services marketing by 8840564|Valarie A. Zeithaml book cover

πŸ“˜ Services marketing


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Some Other Similar Books

Services Marketing: People, Technology, Strategy by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Marketing of Services by Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Services Marketing: Integrating Customer Focus across the Firm by Alan Wilson
Essentials of Services Marketing by John E. G. Bateson
The Service Advantage by John A. Howard, Jasna Radas, Bruce J. M. Darroch
Managing Service Quality by A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
Delivering Quality Service: Balancing Customer Perceptions and Expectations by Harvard Business Review
Services Marketing: A Casebook Approach by M. Joseph Sirgy, Donald Rahtz
Handbook of Service Marketing Research by Alan Wilson
Marketing Services in the 21st Century by Jacklaine K. M. Morrell

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