Books like Managing business process flows by Ravi Anupindi

The First Six Sigma Primer Written Especially for EmployeesSix Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can’t work without widespread employee involvement and commitment. explains, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them.This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptions of:The fundamentals and foundations of Six SigmaThe essential roles employees play in Six SigmaThe changes and challenges they are likely to seeCase studies of employees using Six Sigma to identify ­­and correct­­ major problemsMore than a “quality” program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. What Is Six Sigma? will help spread the message of Six Sigma around any organization simply and clearly.

With a focus on strategy and implementation, James Chang discusses business management practices and the technology that enables them. He analyzes the history of process management practices and demonstrates that BPM practices are a synthesis of radical change and continuous change practices. The book is relevant to both business and IT professionals who are presented with an integrated view on how various management practices merge into BPM. This volume describes the many technologies that converge to form a Business Process Management System (BPMS), illustrating its standards and service-oriented architecture. About the Author James Chang is the founder and president of Ivy Consultants, Inc. He has extensive experience implementing Enterprise Resource Planning (ERP)-enabled business solutions and process-centric integration solutions for Fortune 500 companies. Mr. Chang has written several articles on BPM and EAI. He graduated cum laude with a Bachelor of Science degree in operations research and industrial engineering from Cornell University. A 

Recommends a manufacturing strategy that develops production facilities, uses appropriate management systems, and establishes firm relationships with suppliers.

The Six Sigma Revolution shows how the data‑driven quality‑improvement methodology can be applied beyond manufacturing, guiding business leaders through the cultural changes needed for lasting success.