Books like Customer Centricity by Peter Fader
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Books similar to Customer Centricity (4 similar books)
Some Other Similar Books
Customer Experience Management: How to Design, Integrate, and Lead Cross-Channel Customer Experiences by Simon MidgleyThe Power of Customer Experience: How to Use Customer-centricity to Drive Sales and Profitability by Martin Newman
Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine
Hug Your Customers: The Proven Way to Personalize Your Service, Return Profit, and and Grow Your Business in the Era of One-to-One Marketing by Jack Mitchell
Customer Centric Selling: The Message Selling Approach to Win More Customers and Keep Them Longer by Michael T. Bosworth and John R. Holland
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector and BreAnne O. Reeves
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader
The Loyalty Leap: Turning Customer Information into Customer Intimacy by Bryan Pearson
Service Design: From Insight to Implementation by Andy Polaine, Lavrans Løvlie, and Ben Reason
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, Rick DeLisi
Outside In: The Power of Putting Customers at the Center of Your Business by Harvard Business Review Press
Customer Experience: What, How, and Why Now by Don Peppers
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer
The Power of Customer Experience: How to Use Customer-Centricity to Drive Sales and Profitability by Martin Newman
Purple Goldfish: بطولة للعمل و الإشراف على خفة الحركة للعملاء by Michael J. Baker
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Fans by Shep Hyken
The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First by Harvard Business School Press