Books like Delivering satisfaction and service quality by Hernon, Peter.


First publish date: 2000
Authors: Hernon, Peter.
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Delivering satisfaction and service quality by Hernon, Peter.

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Books similar to Delivering satisfaction and service quality (3 similar books)

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Some Other Similar Books

Service Quality: Concepts, Methodologies, and Techniques by A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
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