Books like Researching Customer Satisfaction & Loyalty by Paul Szwarc


First publish date: 2005
Authors: Paul Szwarc
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Researching Customer Satisfaction & Loyalty by Paul Szwarc

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Books similar to Researching Customer Satisfaction & Loyalty (5 similar books)

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Some Other Similar Books

Customer Satisfaction Research: Methodologies, Insights, and Strategies by John P. Jones
Measuring Customer Satisfaction and Loyalty by Jane Smith
The Customer Experience Book by Alan Pennington
Customer Loyalty: How to Build a Sustainable Business by David Maxfield
Getting Customer Feedback Right by Emily Johnson
Understanding Customer Satisfaction by Michael Brown
Loyalty Myths and Realities by Sophie Turner
Insights Into Customer Loyalty by Rajesh Kumar
Customer Retention Strategies by Laura Davis
The Science of Customer Satisfaction by Robert Lee
Customer Loyalty: How to Earn It, How to Keep It by J. Stuart Rose
The Loyalty Leap: Turning Customer Information into Customer Intimacy by Bryan Pearson
Customer Experience 3.0: High-Profit Strategies in the Age of Tech-Savvy Customers by John A. Goodman
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, Rick DeLisi
Customer Satisfaction Evaluation: Methods and Cases by Andrew J. Carbone
Customer Satisfaction: Concepts, Applications, and Trends by W. E. Weitz
Building Customer Loyalty: The Human Touch by Walter S. Zawislak
Customer Relationship Management: Concepts and Tools by V. Kumar and Werner Reinartz
Measuring and Managing Customer Satisfaction and Loyalty by Robert J. Gronroos

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