Books like CRM by Jeffrey Peel
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Books similar to CRM (2 similar books)
Some Other Similar Books
Customer Relationship Management: Concepts and Technologies by Kenneth C. LaudonCRM at the Speed of Light: Essential Customer Strategies for the 21st Century by Paul Greenberg
The CRM Handbook: A Business Guide to Customer Relationship Management by Joseph J. Romano
Customer Relationship Management: Creating Competitive Advantage with Techniques and Technologies by Francis Buttle
Managing Customer Relationships: A Strategic Approach by Don Peppers & Martha Rogers
The Art of Customer Success: How to Win and Keep Customers by Paul Gillin
Customer Relationship Management: Putting Customers at the Heart of Your Business by Roger J. Baran
CRM for Dummies by Doug Ladd
Digital Customer Service: Transforming Customer Experience for an On & Off Social World by Ian Golding