Books like It's Not About the Coffee by Howard Behar

Daniel Kahneman's "Thinking, Fast and Slow" explains how two distinct mental systems shape our judgments and decisions, offering insights into the biases that influence everyday choices.

Donald Trump shares his secrets for making a fortune and running a successful business in his book 'How to Get Rich'.

Howard Schultz returns as Starbucks CEO to revitalize the company’s core values, restoring profitability and humanity amid economic turbulence.

Leadership and Culture: A Comprehensive Guide to Understanding and Transforming Organizational Dynamics

A must-read for every entrepreneur and Starbucks lover. Howard Schultz shares the Starbucks story in a heart-felt way.

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect itExtrapolate instructive business lessons that apply outside healthcareIllustrate the benefits of pooling talent and encouraging teamworkRelate historical events and perspectives to the present-day Mayo ClinicShare inspiring stories from staff and patientsAn innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

A practical guide for leaders to build core conflict competencies, blending research, models, and real‑world examples to improve organizational effectiveness.

George Kohlrieser shows how the psychological tools of hostage negotiation can unlock business conflict, offering seven practical steps to build trust, shift mindsets, and resolve even the toughest workplace challenges.

Discover the secrets of The Ritz-Carlton Hotel Company's exceptional leadership and customer service.

Toyota's 25-Year Rise to the Top: A Business Case Study

Learn the brewing secrets of North America's leading roaster and retailer of specialty coffee beans. Sip and savor the brews that made Starbucks famous as you explore coffee around the globe. Cook and enjoy 34 original recipes, specially created to enhance your appreciation of coffee morning, afternoon and evening. - Back cover.

A practical guide for leaders to develop authentic, ethical leadership through the Five E’s—Example, Education, Experience, Evaluation, and Environment—without prescribing rigid moral codes.