Books like Exit, voice, and loyalty by Albert Otto Hirschman


Albert O. Hirschman examines the strategies individuals use when confronting decline or dissatisfaction in business firms and broader organizations. He distinguishes between "exit," the choice to leave or switch competitors; "voice," the effort to influence change from within; and "loyalty," which can delay exit and enable voice to function effectively. Hirschman argues that relying solely on exit overlooks the role of loyalty and voice in slowing decline, and that this triad illuminates diverse economic, social, and political phenomena.
First publish date: 1970
Genre: Business & Economics/Business Management
Authors: Albert Otto Hirschman
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Exit, voice, and loyalty by Albert Otto Hirschman

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